Ring is the market leader in the video doorbell industry. Therefore, it has different models of video doorbell and they are, Video Doorbell, Video Doorbell 2, Video doorbell pro and video Doorbell Elite, etc. But in the case of the installation process, they are almost the same for all the models. So, we shall discuss here the installation of Ring Doorbell 2 and we expect that the reader quite capable of dealing with the other models.
Step 1: Charging the provided Batteries
First, and foremost the user needs to fully charge the batteries provided with the Ring Doorbell, to this end unmount battery from the said doorbell by removing the faceplate from the doorbell then connect one of the provided charging cable to the battery and other end to the wall-mounted electric socket. While charging both red and green light will light up but when only the green light is up its completely charged. The following pic explains this better
Step 2: Setup your Ring Video Doorbell 2 in the Ring App
After completion of charging insert the battery to the Ring Video Doorbell 2 upon proper insertion of the battery, there will be click sound to ensure that the battery has been inserted properly. After that, Download the Ring App. Search the “Ring” in the app store.
In the Ring App, select setup Video doorbell 2 and follow the in-app instructions. The app will walk you through the setting up and managing your doorbell.
Step 3: Installing on the Wall
- Before installation shut off the power to the doorbell wiring from the breaker box.
- Remove your existing doorbell from the wall and disconnect the wire
- Use the Ring doorbell to mark the install location
- For Masonry and Stucco installation drill holes with supplied drillbit into the wall
- Insert provided anchors into the holes
- If you are installing on wood or siding you don’t need the anchors you can screw them directly into the wall
- The optimal installation height of the doorbell is 4′ (four feet) of the ground. If you are mounting the doorbell replacing the existing doorbell and using the existing wiring which is higher than 4 feet use wedge mount (Provided) to angle it down to have the perfect preview.
- Furthermore, if you are connecting the doorbell to your existing wire, you need to install a transformer to transform the voltage from 8-24 V AC – Connecting the doorbell to the existing wire serv two purpose
- For using the existing Chime/Ring
- Keep the battery on charge
- If wiring directly to a transformer a register must be used.
- Please keep in mind that most intercoms and DC Transformer are not supported.
- If your doorbell wires are too short to connect you can use the wire extensions (supplied) with wire nuts. (see video)
- Feed all the wires and the wire nuts (if you have used them) into the wall and screw the ring doorbell wall using four screws.
- Mount one of the faceplates back on the doorbell by slotting it in at the top and clicking it into place.
- Use one of the provided security screws and the star-shaped end of the screwdriver bit to secure the faceplate.
- Turn power back on at the breaker, the front light of your doorbell will illuminate to make sure you have installed it properly.
Caution for using existing bell/chime with Ring Video doorbell
- If you are using Ring Video Doorbell to an existing digital bell/chime you need to install diode, please check the following video ( How to Install Diode for Ring Video Doorbell )
- If you are using mechanical bell/chime DO NOT install diode.
Please consult the following Videos to better comprehend the process(s)
Upon completion of the physical installation of the said doorbell Open the Ring Doorbell App this will bring you the device Dashboard where you can change settings and access various features.
Step: 4 Check the existing features
Ring alerts are notification you receive when someone presses the button your ring doorbell. Check to make sure this feature works.
These are notifications you receive when movement is detected within your Motion Zones. Switch these alerts on or off on this screen.
Motion alerts are notifications you receive when movement is detected within your Motion Zones. Switch these alerts on or off on this screen.
Select Shared Users to let family or friends answer live events and view recordings (if recording is enabled).
Motion Settings :
Select Motion Settings to enable and customize your motion detection settings.
Visit Device Health to diagnose any problems you run into with your Ring Doorbell.
View a log of all the events captured by your Ring Doorbell in Event History.
- Two-way Talk – Speak to visitors and hear what they have to say
- Microphone – Mute or unmute your mic.
- Speaker – Mute or unmute audio in the app.
- Ring Neighborhoods – Share suspicious events with your neighbor
This optional feature saves recordings of every event your Ring Doorbell captures. You can access these events on any device running the Ring app or by logging into your account at: ring.com/activity
Step: 5 Common problems handling
Having Trouble Completing the in-app setup
When in-app setup fails, look at the front of the ring doorbell the light indicate the issue, then look at the following
- Top Flashing White: This means your WiFi password was entered incorrectly. Select your Wi-Fi network in your phone settings, select the option to forget it, then reconnect to it again to confirm that you’re using the correct password during setup.
- Right Flashing White: means your Ring Doorbell may be too far from your router to get a decent signal. Repeat setup in the same room as your router. If this works, then you may need to get a Chime Pro to boost the Wi-Fi signal to your Ring Doorbell. Learn more at amazon
- Left Flashing White: This indicates a possible issue with your internet connection. Unplug your modem or router for 40 seconds, plug it back in and then repeat the setup process.
- Spinning White: This indicates that your Ring Doorbell is in setup mode. You’ll need to follow the instructions in the Ring app. When prompted, connect to the Wi-Fi network being broadcast by your Ring Doorbell.
- Nothing: In this case, repeat setup and note the resulting pattern. If the front light never does anything, then you likely need to charge the battery
Why can’t I find the temporary Ring network on my phone?
Sometimes your phone fails to pick up the temporary Ring network. If this happens, go to your phone settings, turn off your Wi-Fi connection, wait 30 seconds and turn it back on. Even though the Ring network still fails to appear, ensure that the battery in your Ring Doorbell is fully charged.
None of the above helped…??
Perform a hard reset on your Ring Doorbell by holding down the setup button for 15 seconds, waiting 30 seconds and repeating the setup process.
Turn off cellular data and BlueTooth on your mobile device and try again.
Try performing setup on a different mobile device
Why isn’t my internal doorbell ringing properly when someone presses the button on my Ring?
Make sure the circular light on the front of your Ring is glowing white to confirm that it’s wired correctly.
If your internal doorbell is digital (which means it produces a synthesized melody), make sure you installed the provided diode.
If you have installed the diode, it may be installed backward. Simply reverse the wiring on the back of your Ring Doorbell and press the front button again.
If your internal doorbell is mechanical (which means it has a physical bell and makes a classic “ding dong” sound), then make sure you didn’t install the diode.
Visit ring.com/diode for installation assistance.
Why can’t visitors hear me on my Ring when I talk through the app?
If you’re on an iPhone or iPad, check the microphone permission on your device. Select Settings, find Ring and select it. Lastly, make sure the switch next to Microphone is toggled on
If you’re on an Android device, go to Settings > Application/Apps > Application Manager > Ring > Permissions. Ensure everything here is on.
If you don’t see the Microphone option, then uninstall and reinstall the Ring app. When prompted to allow microphone access, choose “Allow.”
I’m not receiving motion alerts
First, make sure you’ve configured Motion Detection, and that Motion Alerts are turned on.
To further troubleshoot issues with not receiving notifications, select Device Health in the Ring app and then select Troubleshoot Notifications.
Why is my video and/or audio quality poor?
First, determine the cause. Remove your Ring Doorbell and bring it inside near your router. Press the front button on your Ring Doorbell and look at the video in the Ring app.
If you get good video quality near the router, you need to extend your Wi-Fi signal.
We recommend Chime Pro to boost the signal to your Ring Doorbell. Learn more at ring.com/chime-pro.
Therefore, we expect that the problem of video quality should solve if not, please check your internet connection speed.
The instructions in the app will help you diagnose and solve any issues related to poor video quality
In conclusion, we can say whether you still have issues with Ring Video doorbell, please consult with the support team of Ring.